Managing messages manually across various platforms can be time-consuming and exhausting, leading to missed messages, lack of customer information, poor customer service, and unnoticed revenue loss. Don’t worry, Upviral Software by MKT Software will handle these issues in the most optimal way.
I. What is Upviral Software?
Upviral Software is the leading multi-channel chat software in Vietnam. Upviral helps manage messages from multiple platforms such as TikTok, Facebook, Shopee, Zalo, etc., all on one interface. The filtering mode and ready-made chat templates will save customers a lot of time and effort.
Upviral is designed to help sellers enhance their business efficiency across multiple platforms and professionalize the customer care process. Upviral helps you:
- Save effort in managing messages and comments from customers on all platforms.
- Save time responding to customers with a diverse, easily customizable template message library.
- Automatically collect customer information from multiple platforms.
- Automatically reply to comments and customer inboxes 24/7, increasing customer care efficiency and retention.
- Enhance customer care efficiency with automated software.
- Increase revenue conversion by improving customer retention and conversion rates.
II. Features of Upviral Software
What specific features does Upviral offer? Let’s find out below!
1. Multi-Channel Message Management
The Upviral system can support sellers to:
- Manage customer messages across all platforms such as Facebook, Zalo, TikTok Shop, Shopee, etc.
- Synchronize customer messages from multiple platforms into the software.
- Manage customer messages from various social networks and sales channels.
- Synchronize customer comments into one place.
2. Automatic Order Creation
The software allows you to create orders immediately after obtaining customer information without needing another application.
- Automatically create orders according to pre-set processes.
- Manage generated orders.
- Manage customer information and completed transactions.
3. Integrated Chatbot Script Templates
Upviral integrates numerous customer care message templates. The system supports creating and managing multiple message templates simultaneously, saving you time in customer exchanges.
4. Comment – Inbox Management on Fanpage
Upviral has overcome many limitations in managing messages and customer comments that Pages face, including:
- Filtering and displaying messages with phone numbers.
- Filtering and displaying comments and inboxes that have been replied to and not replied to.
- Filtering and displaying comments and inboxes that have been seen and not seen.
- Searching for messages with a tool.
- Automatically labeling according to customer groups.
- Hiding comments containing offensive keywords.
III. MKT Software’s Commitment “FAST – EFFICIENT – EASY TO USE”
To provide the best service experience, we are committed to delivering:
- 1-1 SUPPORT during software usage process.
- Lifetime FREE software warranty and updates.
- 100% REFUND COMMITMENT WITHIN THE FIRST 7 DAYS if the software features are not as described.
- Training, HANDS-ON GUIDANCE until proficient in using the tool.
- ACCOMPANY customers until effective use.
- Customers are supported to exchange for another product once in the first month of use.
- FREE CONSULTATION for multi-channel sales marketing system development.
- Continuous product improvement to provide the best customer experience.
We are always willing to provide any helpful information regarding MKT Software. Don’t hesitate to contact us to receive the fastest, FREE support:
Hotline: 0977 164 538
