The terms below regulate how Customers use MKT Software, an online business and marketing support tool. Customers need to read and understand these terms when using the software. MKT Software publicly discloses these terms to ensure use for the correct purposes, compliance with Vietnamese law, and the protection of Customer interests.

1. Usage Regulations

MKT Software is an online business and marketing support tool that helps Customers manage customers, optimize costs, and work efficiency. We aim to bring value to the community, contributing to the country’s “digital transformation” process. The software is developed in accordance with Vietnamese legal regulations, including:

  • Cybersecurity Law 2018 (No. 24/2018/QH14, effective from January 1, 2019).

  • Civil Law 2005 (No. 33/2005/QH11, effective from January 1, 2006).

  • Decree 72/2013/ND-CP on the management, provision, and use of Internet services (effective from September 1, 2013).

  • Decree 13/2023/ND-CP on Personal Data Protection (effective from July 1, 2023).

  • Law on Protection of Consumer Rights 2023 (No. 19/2023/QH15, effective from July 1, 2024).

Customers are permitted to:

  • Use MKT Software for legal business purposes, such as searching for customers, running advertising campaigns, customer care, or customer marketing to optimize costs and business efficiency.

  • Receive technical support from the MKT Software team when using it for the correct purpose.

STRICTLY PROHIBITED: 

  • Oppose the State of the Socialist Republic of Vietnam, harm national security, or social order.

  • Propagandize war, terrorism, incite violence, pornographic content, superstition, or misinformation.

  • Cyber-attack, infringe on privacy, or distribute fake information.

  • Slander or insult the honor and reputation of individuals or organizations.

  • Advertise, buy, or sell goods or services prohibited by law.

  • Fraud, or aiding fraud, or any activity that violates Vietnamese law.

Customers must not:

  • Copy, modify, reverse engineer, or use MKT Software to create competing products.

  • Overload or harm the server system of MKT Software.

Customer Responsibility:

  • Customers are fully responsible before the law if they violate the above regulations.

  • MKT Software is not legally responsible if Customers use the software for the wrong purpose or illegally.

2. Information Security

We collect Customers’ personal information, including full name, email, phone number, and organization information, to:

  • Manage accounts and grant rights to use MKT Software.

  • Support Customers, send notifications about software updates, service renewals, or promotions.

  • Resolve disputes or complaints related to the use of the software.

Security Commitment:

  • Customer information is stored securely during the time MKT Software is in operation, complying with Decree 13/2023/ND-CP on Personal Data Protection.

  • Customer personal data is stored for a maximum of 5 years from the date of ceasing use of the software, unless otherwise required by law. After this period, data will be permanently deleted or anonymized.

  • We use the best security measures to protect Customer data from being stolen or disclosed unintentionally.

  • We do not share, sell, or rent Customer personal information to third parties, unless:

    • The Customer clearly agrees in writing or through specific actions (such as authorization).

    • Competent state agencies request it according to legal regulations.

    • It is necessary to protect the rights, property, or safety of MKT Software or others.

  • Customers have the right to request to view, modify, or delete their personal information according to legal regulations.

Customer Responsibility:

  • Keep account information (username, password) safe and notify us immediately if unauthorized access is detected.

3. Third-Party Resources

MKT Software does not provide, exchange, or distribute any third-party resources, such as social network accounts (Facebook, Zalo, etc.), advertising services, or any external tools, through any official or unofficial channels.

  • Customers are responsible for preparing, managing, and ensuring the legality of third-party resources when using them with MKT Software.

  • MKT Software is not responsible for any issues related to third-party resources, such as:

    • Accounts being locked, data loss, or violation of the third-party platform’s policies.

    • Issues arising during the use, exchange, or purchase of resources. We only provide and are responsible for MKT Software, and are not responsible for issues related to third-party resources.

4. Software Ownership

MKT Software, including source code, design, content, and related components, is the property of MKT Software, protected by the Law on Information Technology 2006 and international regulations on intellectual property.

  • Customers are permitted to use MKT Software for internal business purposes, but this right is only for the Customer and cannot be transferred, sold, or shared with others.

  • Customers must not copy, modify, reverse engineer, or use MKT Software outside the permitted scope.

  • Customers confirm they are at least 18 years old or have the consent of a legal guardian to use MKT Software.

5. Performance and Limitation of Liability

MKT Software is provided “as is” and is a product that is updated regularly. The software may not be perfect, may not operate continuously, or may not be compatible with every device, operating system, or hardware configuration.

  • The software may temporarily stop operating for maintenance, updates, or due to unintended technical incidents.

  • Errors or incidents from third-party platforms (such as social networks, advertising services, or external APIs) are beyond the control of MKT Software. Handling these errors may take time as it depends on the platform provider, and we are not responsible for the time or results of error correction.

Legal Disclaimer:

  • MKT Software is not responsible for any damages, including loss of data, profits, or business opportunities, arising from the use or inability to use the Software, unless otherwise provided by law.

  • To the maximum extent permitted by law, the responsibility of MKT Software is limited to the amount the Customer paid to use the Software in the 12 months before the problem occurred.

  • According to the Law on Protection of Consumer Rights 2023 (No. 19/2023/QH15), we commit to providing accurate information and handling Customer complaints quickly, but are not responsible for damages caused by the Customer’s or a third party’s fault.

6. Warranty and Support

MKT Software is online software and does not require manual warranty or maintenance. The system automatically updates features, new versions, or new policies without affecting the Customer’s work.

7-Day Warranty Policy:

  • Within 7 days of purchasing or activating MKT Software, if the software does not work as described in the instructional documents, the Customer can request a refund or we will support troubleshooting.

  • Conditions of application:

    • The software must be used correctly according to the instructions in the “User Manual” section on the website mktsoftware.cloud

    • Customers must provide error descriptions and evidence (if any).

    • The policy does not apply if the software is damaged due to the Customer’s fault, such as incorrect installation, failure to follow instructions, or interference with the source code.

  • How to request:

    • Contact via Hotline: (+84) 941 113 119 or Email: mktsoftware.cloud

    • We will respond within 24 hours and refund (if approved) via the original payment method within 5 working days.

  • This policy complies with Article 30 of the Law on Protection of Consumer Rights 2023, disclosing the term, content, and conditions of the warranty.

Technical Support:

  • MKT Software’s team of experts and support staff are ready to help Customers 24/7 via Hotline: (+84) 941 113 119 or Email: [[email protected]]

  • After signing the contract, Customers will receive an email notifying them of a dedicated support person to accompany the Customer.

  • Detailed user manuals (text, video, images) are available in the “Instructional Documents” section or the “User Manual” category on the website mktsoftware.cloud.

7. Termination of Use

MKT Software has the right to terminate or temporarily suspend the Customer’s access if:

  • The Customer violates any terms in this notice.

  • We decide to stop providing MKT Software, with or without prior notice.

  • If the Customer causes damage to MKT Software (such as legal costs or losses due to violations), the Customer must be responsible for compensation.

8. Changes to Terms

MKT Software reserves the right to modify these terms at any time to comply with the law or improve service.

  • Changes will be notified via email or on the website mktsoftware.cloud. Customers should check regularly for the latest information.

9. Governing Law and Dispute Resolution

This term follows Vietnamese law, including the Law on Information Technology 2006, Cybersecurity Law 2018, Decree 13/2023/ND-CP, and the Law on Protection of Consumer Rights 2023.

  • All disputes arising will be resolved at a competent court in Vietnam.

  • In the event of a transaction, international users must comply with both local law and Vietnamese law.

  • MKT Software always strives to ensure transparency and compliance with international standards on privacy, consumer protection, and cybersecurity.

Definitions:

  • “MKT Software”: Is the software platform developed and owned by MKT Solution Joint Stock Company, including tools for business support, online marketing, advertising, and customer care.

  • “Customer”: Is an individual or organization that registers to use MKT Software legally.

  • “Third-party resources”: Are accounts and services not under the control of MKT Software, such as Facebook, Zalo, Gmail, and Google Ads accounts.

  • “Personal data”: Includes identification information (name, phone number, email, etc.) and related information as prescribed in Decree 13/2023/ND-CP.

Contact information: